Insurance in France · in plain English
Whatever life in France brings, it shouldn’t be lost in translation. Our bilingual team makes Expat home insurance in France clear and simple – backed by Generali.
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Moving to France, whether to a rented flat in Lyon, a renovated farmhouse in the Lot, or a new-build on the outskirts of Bordeaux, involves a long list of administrative requirements. Home insurance sits near the top of that list, and for many English-speaking expats it is one of the first sources of genuine confusion. The French insurance system has its own legal framework, its own terminology, and its own rules around what is mandatory, when it applies, and how to change it. Getting it wrong is not a theoretical risk: failing to hold the correct cover can result in a lease being terminated, a mortgage being refused, or a claim being denied at the worst possible moment.
Best French Insurance is the bilingual Generali agency based in Cognac. We have been arranging and managing home insurance for English-speaking residents and property owners across France for over 20 years. This guide explains exactly what expat home insurance in France involves, what the law requires, what a well-structured policy covers, and why working with a bilingual insurer makes a genuine difference, not just when you take out the policy, but every time you need to use it.
Backed by Generali
As an official Generali agency, we pair local, English-speaking service with the solidity of one of the world’s leading insurers.

Expats arriving in France from the UK, Ireland, the United States, Australia, or elsewhere frequently assume that home insurance works in broadly the same way as it does in their country of origin. In some respects it does. In others, France operates differently, and those differences have practical consequences.
In most English-speaking countries, home insurance is optional for tenants. In France, it is not. All tenants renting residential property under a standard lease are legally required to hold home insurance that covers at minimum their rental risks: the risk of fire, water damage, and explosion for which they may be liable. Most landlords, and all responsible ones, require a certificate of insurance before handing over the keys, and will request a renewal copy each year. If a tenant cannot produce this document, the landlord has the legal right to arrange insurance on the tenant's behalf and charge the cost, plus a penalty surcharge, directly to the tenant.
For homeowners, a full multirisk policy is not legally compelled in all circumstances, but civil liability cover is, mortgage lenders require comprehensive cover as a loan condition, and any owner leaving a significant asset uninsured against fire, storm, or water damage carries a risk that is difficult to justify.
French insurance contracts operate on the principle of automatic annual renewal. Your policy will continue indefinitely unless you actively cancel it within the required notice window. Two pieces of legislation protect consumers in this process: the Chatel law obliges your insurer to send you a written reminder of your cancellation rights at least 15 days before the deadline; the Hamon law allows you to switch insurer at any time after the first full year of the policy, with no penalty, simply by arranging a replacement policy. The new insurer handles the cancellation process on your behalf.
For expats who take out a policy in a hurry at the start of a tenancy or property purchase and then forget about it, tacit renewal means that an unsuitable, overpriced, or incorrectly structured policy can continue silently for years. Our advisors review existing policies at no charge, and if your current cover is genuinely adequate, we will tell you that directly.
French insurance law imposes strict deadlines for filing claims: five working days for most physical damage events (fire, water damage, storm), two working days for theft or burglary, and ten days after an official government declaration for natural disaster claims. These deadlines are not flexible. Missing them can reduce or void a claim regardless of how legitimate the underlying event is. For expats who are unfamiliar with these requirements, and who may be dealing with the aftermath of a stressful incident in a second language, knowing the rules in advance, and having a bilingual insurer to call on, is a practical protection.

A correctly structured expat home insurance policy is built around the French multirisk home policy that bundles the main categories of risk into a single annual contract. Here is what a comprehensive policy includes and why each element matters.
This is the legally required foundation of any French home insurance policy. It covers you if your home, or something arising from your occupation of it, causes injury or damage to a third party. A visitor who falls on a broken step, a neighbour whose ceiling is damaged when your bath overflows, a fire that starts in your kitchen and spreads to an adjacent property: all of these scenarios trigger third-party liability. The civil liability guarantee also covers members of your household, including children for incidents at school, and in many policies, damage caused by pets.
For homeowners, building cover protects the structure of the property (the walls, roof, foundations, and fixed elements) against fire, storm, lightning, explosion, flooding, and natural disasters. The sum insured must reflect the rebuilding cost, not the market value of the property. For owners of older stone properties, traditional farmhouses, or listed buildings, rebuilding costs per square metre can be significantly higher than standard rates, and the sum insured needs to be set accordingly. Our advisors calculate this correctly at the outset, which avoids the problem of underinsurance becoming visible only at the point of a major claim.
Contents cover protects the furniture, appliances, personal belongings, and valuables inside the property. For expats who have relocated with the contents of a household, or who have furnished a property with items purchased abroad, ensuring the contents sum insured accurately reflects the actual replacement value is important. High-value items such as jewellery, artwork, musical instruments, and collections typically require a specific declaration and valuation to be covered above standard policy limits.
Water damage is consistently one of the most frequent claims in France. Burst pipes, leaking appliances, roof leaks, and overflowing fixtures are all common events, particularly in older properties. A comprehensive policy covers damage to both the building and the contents, and extends cover to neighbouring properties if the water damage originates in your home. This is particularly important in apartment buildings, where a leak from one floor can cause significant damage to multiple units below.
Cover for fire, explosion, and smoke damage is a core guarantee in every multirisk policy. It applies to both building and contents, and typically includes damage caused during firefighting operations. For rural properties with wood-burning stoves, open fireplaces, or oil-heating systems, this guarantee is particularly relevant.
Theft cover protects against loss of contents following a break-in, and vandalism cover applies to deliberate damage to the property. Most policies require evidence of forced entry for a theft claim to be valid, and some impose conditions around the security measures in place, particularly for properties that are left unoccupied for extended periods. If you travel frequently or leave your French property vacant for months at a time, ensure your policy's conditions on unoccupancy and security are clearly understood before a claim arises.
France has a specific government-backed system for natural disaster cover. For an event such as flooding, drought-related subsidence, landslide, or earthquake to trigger the natural disaster guarantee, the relevant prefecture must issue an official declaration. Once declared, your insurer covers the damage up to the policy limits. For expats moving to regions with known flood or drought risk (parts of the south-west, the Rhône valley, low-lying coastal areas), understanding how the natural disaster mechanism works is an important part of knowing what your policy actually delivers.
Legal protection cover provides access to legal advice and covers the costs of proceedings in the event of a dispute relating to your home. For expats, this is a more valuable guarantee than it might initially appear. Disputes with landlords over deposit returns or repairs, disagreements with neighbours over boundaries or noise, conflicts with contractors over renovation work: all are common experiences for people settling into a new country where the legal framework and language are unfamiliar. Having a legal protection guarantee means you have expert support available in French, coordinated in English through our office, without needing to retain a lawyer independently.

Beyond the standard cover elements, expats encounter a set of practical challenges when arranging and managing home insurance in France that French residents rarely face. Understanding these challenges in advance, and choosing an insurer who addresses them, is the difference between a policy that works and one that creates problems.
The most acute version of the language problem is not at the point of taking out a policy: it is at the point of making a claim. Completing a French insurance claim form correctly, describing damage accurately in a legal context, understanding what a loss adjuster's report says, and responding to queries from the claims team all require a level of French that many expats do not have, particularly under the stress of dealing with flood damage or a break-in. Working with a bilingual insurer means that support in plain English is available from the first phone call after an incident to the final settlement of the claim.
French insurance contracts contain specific technical terms (excess, new-for-old replacement, market value, core guarantees) that do not always translate straightforwardly into the terms an expat knows from home. The distinction between a new-for-old policy and a market value policy, for example, makes a significant difference to what you receive if your contents are destroyed in a fire. Our advisors explain these distinctions clearly in English before you commit to any policy.
Many expats purchase French properties that are older, more rural, or more architecturally unusual than the properties they have owned before: stone farmhouses, half-timbered properties, properties with large outbuildings, swimming pools, or significant land. Standard online insurance platforms are not always well-equipped to handle these properties accurately. An experienced insurer who knows the regional construction methods, the local risk landscape, and the specific clauses that apply to unusual property types will structure cover more accurately, and avoid the risk of discovering, at claim time, that an exclusion applies.
Many expats arrive in France and take out the first policy they can find, often recommended by their notary or estate agent at the point of purchase. If that policy is not fit for purpose, switching under French law is straightforward once it has been in place for more than a year, thanks to the Hamon law. Your new insurer handles the cancellation of the old contract on your behalf. Our advisors can review any existing French policy and identify whether it is adequate. If it is, we say so; if it has gaps, we explain them and provide an alternative.
Best French Insurance is a real Generali agency at 16 rue Plumejeau in Cognac. We are not a comparison website, not a call centre, and not an automated platform. Every client speaks directly with a bilingual advisor who has real knowledge of French insurance law, regional property types, and the specific challenges of managing a French home as a non-native resident.
We have been working with English-speaking residents across France since the agency was established, from the Atlantic coast to the Alps, from expats renting their first apartment in Paris to retired couples buying their dream property in the Charente. Our client base includes British, Irish, American, Australian, South African, and Canadian residents at every stage of life in France.
When you arrange expat home insurance through our office, you receive a policy that is correctly structured for your situation: your property type, your residency status, your use of the property, and the specific risks relevant to your location. Every element of your policy is explained clearly in English before you sign. When something goes wrong, we are the first call you make, not a French-language call centre.
Quotes are free and without obligation. Our office in Cognac is open Monday to Friday 9am–6pm and Saturday 9am–12pm. You can reach us by phone on 05 45 82 03 20 or by email at cognac@agence.generali.fr.
5/5 on Google
“Jennifer and all the staff were wonderful. They helped us navigate the French system with English documents – patient, efficient and very informative. I would wholeheartedly recommend them.”
“Friendly fast service. I was so happy to have received help with my insurances by someone who spoke English, as my French is not good. Really good to receive this service. Thank you 🙂”
“A really good experience. The folks in the Cognac office all speak excellent English and are really helpful. They explained the jargon clearly.”
“Excellent start to finish. Chantal at the Cognac office is an absolute and pleasurable asset – makes life so easy and speaks perfect English. Couldn’t be more helpful or professional.”
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