Privacy Policy
Last updated: 01/07/2025
Best French Insurance (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect when you use our website best-french-insurance.com or request an insurance quote, how we use it, who we share it with, and the rights you have under the EU General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).
1. Who we are (Data Controller)
The data controller responsible for your personal data is:
- SAS Agence Generali Cognac (trading online as “Best French Insurance”)
- 16 rue Plumejeau, 16100 Cognac, France
- Registered insurance intermediary — ORIAS no. 210005547 (www.orias.fr)
- Email: cognac@agence.generali.fr — Phone: 05 45 82 03 20
For any question about this policy or your data, contact us using the details above [or our Data Protection Officer / point of contact: (add name & email if appointed)].
2. What personal data we collect
| When | Data collected |
|---|---|
| You complete the quote / contact form | First name, last name, email address, the type of insurance you are interested in, and any information you include in your message. |
| You contact us by phone or email | The contact details and any information you choose to share with us. |
| You request an insurance quote or take out a policy | Additional information needed to provide a quote, which may include your address, date of birth, details of the property, vehicle or risk to be insured, and — for health insurance — health-related information (special category data). |
| You browse the website | Technical data such as IP address, browser type, pages viewed, and cookie data (see section 8). |
3. Why we use your data and our legal basis
| Purpose | Legal basis (GDPR Art. 6 / Art. 9) |
|---|---|
| Respond to your quote or contact request and advise you | Your consent, and steps taken at your request prior to entering into a contract |
| Arrange, place and manage your insurance contract | Performance of a contract; explicit consent for any health data |
| Comply with our legal and regulatory obligations as an insurance intermediary (e.g. duty of advice, anti-money-laundering, record keeping) | Compliance with a legal obligation |
| Improve our website and services, and ensure its security | Our legitimate interests |
| Send you commercial information about our services (only if you have agreed) | Your consent |
4. Who we share your data with
We do not sell your personal data. We share it only where necessary with:
- Insurers and the Generali group (including [Generali IARD, Generali Vie and other relevant insurers]) in order to obtain quotes and arrange your cover;
- Service providers (processors) who act on our instructions, such as our website host, email and IT providers; [list your main processors];
- Public authorities or regulators where we are required to do so by law.
All processors are bound by contract to protect your data and to use it only for the purposes we specify.
5. International transfers
Your data is processed within the European Union / European Economic Area. If any provider processes data outside the EEA, we ensure appropriate safeguards are in place (such as the European Commission’s Standard Contractual Clauses). [Confirm whether any provider is located outside the EEA.]
6. How long we keep your data
- Quote requests that do not lead to a contract: kept for [e.g. 3 years] from our last contact with you, then deleted or anonymised.
- Insurance contracts: kept for the duration of the contract and then for the period required by law and regulation (typically [e.g. 5 years, longer for certain records]).
- Data kept to meet legal obligations (e.g. accounting, anti-money-laundering): for the statutory retention period.
[Confirm all retention periods with your insurer/compliance — they are subject to French insurance and AML rules.]
7. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data (“right to be forgotten”), where applicable;
- restrict or object to our processing of your data;
- request the portability of the data you provided to us;
- withdraw your consent at any time, without affecting processing carried out before withdrawal;
- give instructions about what happens to your data after your death.
To exercise these rights, contact us at cognac@agence.generali.fr. We may ask you to verify your identity. We will respond within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with the French data protection authority, the CNIL — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.
8. Cookies
Our website uses cookies and similar technologies. These include cookies that are strictly necessary for the website to function and to keep it secure, and [, subject to your consent, cookies used to measure audience and improve the site]. You can accept or refuse non-essential cookies via our cookie banner and change your choice at any time in your browser settings.
[Confirm the exact cookies in use — e.g. LiteSpeed cache, Google Analytics, embedded media — and align this section with your cookie banner.]
9. How we protect your data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure, including secure (HTTPS) transmission, access controls and contractual safeguards with our providers.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page, with its “last updated” date. We encourage you to review it periodically.
11. Contact
For any question regarding this Privacy Policy or the way we handle your personal data, please contact:
SAS Agence Generali Cognac — Best French Insurance
16 rue Plumejeau, 16100 Cognac, France
Email: cognac@agence.generali.fr · Phone: 05 45 82 03 20